Frequently Asked Questions

Item Availability
The item availability is listed on the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out.

Do you have a size chart? 
Yes! Click here to view the size chart.

Which payment methods do you accept?
We accept Apple Pay, Google Pay, PayPal, Shop Pay, and the following credit cards: Visa, Master Card, Discover and American Express.

I placed an order, but never received a confirmation email. 
  • If you do not receive an email from Haus of Sy within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address you entered may have been spelled incorrectly.
  • To check your orders, log into your Haus of Sy account and select the “My Orders” option to review your order history.
  • If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing
I forgot to use a discount code on my order, can I still use it?
Discount codes can not be applied to previously placed orders. You can use the discount code on your next order as long as it is still valid. 

I placed an order, but I want to cancel/change the order.
Once an order has been placed it can not be cancelled or changed.

How long does shipping take?
  • All orders take 5-10 business days.
  • Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
  • All orders are sent via USPS from Michigan, USA and a tracking number will always be provided via email. Once you receive a tracking number from Haus of Sy, any questions regarding tracking and shipment must be directed towards USPS.
How can I track my order? 
Once your order has been shipped you will receive an email including your tracking information.

What is your returns policy? 
Haus of Sy does not accept returns or exchanges on handbags. Shoes and merchandise may only be exchanged within 7 days of purchase.

How do I unsubscribe from your emails and newsletters? 
To unsubscribe, simply go to the bottom of our emails and you will see a "Unsubscribe" link. 

If you don’t see your question listed above, feel free to contact us.